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Wessex Health Network

Christchurch, Dorset

BookingsPlus supporting the best of treatment at Wessex Health Network

Client

Wessex Health Network

Services

BookingsPlus

Start date

Sep 2016

Wessex Health Network is a multi-functioning clinic that offers highly experienced and professional ‘Independent Therapists’ and a fantastic venue to deliver the best possible treatment. They pride themselves on having multiple practioners of a high-quality who ensure every patient’s individual needs are met fully.  Collectively, they strive to provide the very best in complementary healthcare, a service appropriate for all ages within the community.

Initially, they began letting the rooms using a manual paper diary which was time-intensive, and the administrative burden became increasingly difficult. Following this, they started to experiment with online systems to cope with the growing demand and although it was an improvement, they still felt the real-time connections for patients and clients was missing.

Through Google search and speaking to various people, they were introduced to BookingsPlus and were thrilled to find a platform that ticked so many of their boxes. They shared their requirements with the team at Kajima Community who took the time, listened and designed an individually tailored lettings software that was appropriate for the needs as a healthcare practice.

“Since incorporating the program, managing their bookings has never been easier – not just for myself, but for everyone involved in the process!”

 The online system is accessible for any of their therapists to use at any time of the day, which allows them to readily see what is available to accommodate their patients in real-time. Crucially, BookingsPlus is a secure software that means patient confidentiality is respected and maintained.

The integrated website has also been a huge hit, and as their clients have access to their own accounts on the website, they regularly work together to build their portfolio.  In terms of the financial administration of the business, the account summary that is provided by BookingsPlus is seamless. Previously, they had a mismatch of people working on the accounts which required transferring both electronic and paper copies of payments into one spreadsheet. Now, after using BookingsPlus for a full year, the compilation process has been the smoothest and most accurate to date.   

Testimonials

  • Without doubt team at Kajima have contributed greatly in helping us align and achieve our goals. If an issue was to arise, a team member would respond to it straight away and be on hand to assist in any way they could, keeping us informed throughout. It is important to everyone that we work in unison here at Wessex Health Network. With the swift, streamlined process that BookingsPlus provides and the brilliant customer support offered by Kajima, we can successfully continue to offer the best of treatment for all those who require it in the community.
    Sue Crabb
    Clinic Manager